Dr Catherine's Norton's

for Practice Managers

Take advantage of Dr. Catherine Norton's expertise and advice. This booklet contains a collection of Catherine Norton's best advice articles for healthcare practice managers.

The tips in these 12 chapters (65 pages) have been developed over years of hands-on work with healthcare practices.

The chapters include:

Sample Downloads

Sample chapter PDF

Cost

$19.95

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Best advice booklet (PDF)



• Handling patient complaints
• Diagnosing your practice
• Top 10 tips for patient care-service strategies that work!
• Staff management and development
• Staff development reviews
• What do your patients think of your reception staff?
• How to tell a staff member that their work is not up to scratch
• Negotiation for doctors
• Get patients to pay sooner and feel good about it!
• Communication: the lifeblood of the organisation
• Do you fly from conflict?
• 5 easy ways to procrastinate!

Buy this guide for your staff to get them thinking about ways to make you're a more service oriented practice.

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